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The Importance of UX - B2B Growth Agency | Inbound AV | HubSpot Partner

Written by InboundAV | Jun 4, 2021 7:57:08 AM

Why having a UX designer on your team might change everything you know about web design: 

Creating a positive user experience for your customers is a crucial aspect of running a successful business in today’s digital world. While making sure your company utilizes smart design tactics is necessary for drawing customers in, ensuring a quality user experience keeps them satisfied and creates public confidence in your brand for the long run. Nowadays, it’s not enough to simply have a good product. Your company must also utilize top UX design in order to allow your product to reach its full potential. 

New to UX? Before describing the in-depth benefits of adding a UX designer to your team, let’s break down what UX really means.

UX Summed Up

UX stands for “User Experience” and it refers to the experience of the customer when they are interacting with the given interface. In other words, UX explains how a person feels when they are using your websites, applications, and software.

Why does UX Matter?

Having good UX means that your customers are able to easily fulfill their needs regarding your business. This can prove crucial by building brand loyalty. Acquiring new business is only the first step of creating a strong relationship with customers–to keep them you have to ensure that their needs are met. If customers leave their experience with your interface feeling positively, they’ll be more likely to return. On top of this, customers will be more inclined to  spread word of your business to others. 

In addition to building brand loyalty, investing in UX design early on sets your business up for success and cuts costs down the line. It’s no secret that the best business strategies prevent any potential problems before they happen. Addressing issues of accessibility early will allow you to grow your customer base from the get go. This is obviously a better option than being forced to backpedal later. Making changes to design plans is simpler and cheaper than waiting and making changes to development plans. 

A Look at the Statistics

There’s no better proof for the importance of UX than the statistics. According to a study conducted by Forrester Research, an average of each $1 invested into UX results in a return of $100. That is a huge ROI margin and shows that UX is immensely beneficial for business.

Now that you understand the importance of UX, you might be wondering how to get better at it yourself. What does it take to create a good UX for your brand? 

Building a Good UX

User Experience Development is the process of improving the holistic experience of your customers.

Start by investigating the needs of your user base and locating weak points within your interface. From here, you can develop design solutions to combat those problem areas. Rather than focusing on the aesthetic elements of your application, UX design focuses on the structure, accessibility, and functionality of your application. At its core, this means wireframing your application to make sure it flows well. The goal is to guarantee that your customers’ interactions with your business are as easy and intuitive as possible.

UX Designers Can Help

Taking on a UX overhaul on your own might be overwhelming. An expert UX designer can help you with all of these elements. 

It’s tempting to try handling design work yourself, and it’s true that this can cut down on expenditures in the short term. However, hiring a good UX designer is worth it. Ultimately, a professional UX designer will bolster your company against the risks associated with poor design. 

It’s clear that if you want your company to stand out, you need to build your brand value and reputation. UX is one of the most essential ways to do that. The numerous benefits of creating a positive user experience for your customers have brought the concept of UX design to the mainstream. The term’s popularity as a buzzword in current times is unsurprising. Investing in UX design is the best option for taking the aesthetic marketing of your business and elevating it to the next level of success.